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Return Policy

We understand that online shopping for custom apparel can be difficult. We have some options to help ensure that you get the right prodict, in the right size with a quality custom logo.

Product pages offer size charts for your review prior to placing your order. Many customers order blank samples in order to determine sizing before customization. Blank samples can be returned up to 15 days after receipt of purchase order. Your account will be credited upon return.

To return a product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at info@colored-threads.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

What can be returned: If the product is unacceptable due to our error or the manufacturer's error, we will replace the product at no addittional charge. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.

What cannot be returned: No returns will be accepted after 15 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

Returns for refund: must be made within 15 days of receipt of purchase.

Returns for exchange or store credit: must be made within 15 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. .

To return your items:

  1. Contact info@colored-threads.com to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
  2. Write the RMA number in a conspicuous place on the outside of the return parcel.

Send the package to:

Colored Threads - Returns

217 W 10th Street, Suite 125

Indianapolis, IN 46202

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